Refunds Policy

Overview of Refunds

At Salon Equipment Company, we are committed to ensuring our customers’ satisfaction. Our refunds policy is designed to be transparent and fair, aligning with our returns policy. Below are the key aspects of our refunds process:

Eligibility for Refunds

  • Defective Items: Refunds are available for defective items returned within 30 days of the original invoice date.
  • Non-Defective Items: Items that are not defective but are returned within the acceptable return period may be eligible for a refund, subject to certain conditions and fees.
  • Manufacturer Restrictions: Please note that some products may have manufacturer-imposed restrictions that could affect your eligibility for a refund.

Restocking Fee

  • Fee Applicability: A 25% restocking/reconditioning fee is applied to non-defective items returned for a refund.
  • Fee Calculation: The fee is calculated based on the original purchase price of the product.

Refund Process

  • Inspection: All returned items are subject to a thorough inspection based on our inspection criteria.
  • Refund Approval: Once the return is approved following the inspection, the refund process will begin.
  • Refund Method: Refunds are typically issued to the original method of payment, unless otherwise specified or agreed upon.

Refund Time Frame

  • Processing Time: Refunds processing may take up to 10 business days from the time your return is received.
  • Credit Issuance: All credits for the merchandise will be given as in-house credit only, unless a refund to the original payment method is approved.

Shipping and Handling Charges

  • Non-Refundable: Please be aware that shipping and handling charges are non-refundable.
  • Return Shipping Costs: Customers are responsible for all return shipping charges.

Refund Exceptions

  • Custom Orders: Custom orders are not eligible for refunds.
  • Damaged Items: Items returned damaged or in an unsuitable condition for resale are not eligible for a refund.

How to Initiate a Refund

  1. Return Authorization: Obtain a Return Authorization (RA) number by contacting Salon Equipment Company.
  2. Shipping the Return: Follow the guidelines for shipping and packaging as outlined in our returns policy.
  3. Contact Us: If you have any questions about the eligibility of your item for a refund or the refund process, please contact us.

Important Notice

In cases where the returned product does not meet our refund policy criteria, we will provide a detailed explanation and return the merchandise to you. We strive to handle each case with fairness and transparency.

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